Marc.
The Tech Support Audit
A transformational journey towards a more efficient, profitable, and customer-centric support department.
Marc.
The Tech Support Audit
A transformational journey towards a more efficient, profitable, and customer-centric support department.
The Support Department should remove headaches, not create them...
Is your Support Department becoming a black hole for your resources?
Are you struggling to understand why support costs are soaring?
Is the true value of your support service unclear to your clients?
Are you consistently recruiting for positions within your support department?
Marc is not here to point fingers or lay blame. Instead, it's your ally in deciphering the inner workings of your support department.
We believe that every challenge is an opportunity for growth and improvement.
The Support Department should remove headaches, not create them...
Is your Support Department becoming a black hole for your resources?
Are you struggling to understand why support costs are soaring?
Is the true value of your support service unclear to your clients?
Are you consistently recruiting for positions within your support department?
Marc is not here to point fingers or lay blame. Instead, it's your ally in deciphering the inner workings of your support department.
We believe that every challenge is an opportunity for growth and improvement.
42 Key Metrics: How many do you track today?
Unlock the hidden potential of your Support Department
Cost transparency
Gain clarity on where your support budget is going and how it impacts your bottom line.
Monetization Insights
Discover untapped revenue potential within your support services and transform it into a new revenue source.
Employee Retention
Address the root causes of high employee turnover and boost morale.
Empower your Support team!
Metric Mastery
Harness the power of 42 essential metrics to fine-tune your support strategy.
Workload Balance & Capacity Control
Optimize your dynamic workload & resource allocation. Determine the optimal engineer-to-client ratio for peak efficiency
Communication Enhancement
Effectively convey the value of support to your superiors.
47 Key Metrics. How many do you track today?
Unlock the hidden potential of your Support Department
Cost transparancy
Gain clarity on where your support budget is going and how it impacts your bottom line.
Monetization Insights
Discover untapped revenue potential within your support services and transform it into a new revenue source.
Employee Retention
Address the root causes of high employee turnover and boost morale.
Empower your Support team!
Metric Mastery
Harness the power of 47 essential metrics to fine-tune your support strategy.
Workload Balance & Capacity Control
Optimize your dynamic workload & resource allocation. Determine the optimal engineer-to-client ratio for peak efficiency
Communication Enhancement
Effectively convey the value of support to your superiors.
The Marc Audit Process
Our Support Department Audit is a meticulous yet non-disruptive process. It comprises a series of in-depth interviews and analysis, conducted by our seasoned experts. Here's what to expect:
1
Discovery call
Request your Free discovery call, click the button below.
During the call you will:
Gain clarity on how the audit will help you
Uncover hidden obstacles in getting the support you need
Set a clear action plan setting your company for success
2
The Marc Audit
Diving deep into your organization's support ecosystem, covering five key categories:
Product/Service
Department Structure
Tools & Processes
Employee Interviews
Data & Information Collection
3
Excellent Support
Use the Marc Actionable Insights to:
Secure Management Support
Skyrocket Team's Performance
Maximize Support ROI
BONUS: AI Readiness Assessment
Is your Support Department AI Ready?
We don't usually do this...
When you get Marc Audit, you will also get AI Readiness Assessment. For Free!
As an added bonus, you'll receive a "How AI Ready is Your Support Department?" assessment to explore opportunities in the realm of Artificial Intelligence and discover how you can future proof your Support Department.
The Marc Audit Process
Our Support Department Audit is a meticulous yet non-disruptive process. It comprises a series of in-depth interviews and analysis, conducted by our seasoned experts. Here's what to expect:
1
Discovery call
Request your Free discovery call, click the button below.
During the call you will:
Gain clarity on how to approach the department evolution;
Uncover hidden obstacles in getting the support you need;
Set a clear action plan setting your company for success;
2
The Marc Audit
Diving deep into your organization's support ecosystem, covering five key categories:
Product/Service
Department Structure
Tools & Processes
Employee Interviews
Data & Information Collection
3
Excellent Support
Use the Marc Actionable Insights to:
Secure Management Support
Skyrocket Team's Performance
Maximize Support ROI
BONUS: AI Readiness Assessment
Is your Support Department AI Ready?
We don't usually do this...
When you get Marc Audit, you will also get AI Readiness Assessment. For Free!
As an added bonus, you'll receive a "How AI Ready is Your Support Department?" assessment to explore opportunities in the realm of Artificial Intelligence and discover how you can future proof your Support Department.
Empowering Your Future
With Marc, you'll receive a customized report based on carefully crafted questions that offer a 360 view on your support department.
Report Results
Manage Support Capacity Efficiently
Benchmark Against 42 Industry Metrics
Strengthen Communication and Alignment
Optimize engineer-to-client ratio for Peak Performance
Boost Employee Satisfaction & Morale
Optimize Support Costs
Monetize Support Services Effectively
Frequently Asked Questions
How can I get started with Marc?
Complete the form with additional details about your organization and your support department. Our team will promptly reach out to you to provide further information and schedule a discussion.
Is there a consultation or discovery call before starting the audit?
Yes. Once you've requested a quote, a member of our team will get in touch with you to arrange an initial consultation. During this conversation, we'll explore your support department's needs and objectives. With this information in mind our team will then recommend the most suitable course of action for you.
Click the button below to request your Free Discovery Call
Is Marc available to organizations of all sizes and industries?
Yes, Marc is suitable for any organization that has a Support department, regardless of industry.
If your organization is looking to establish a support department from scratch, we invite you to explore our services at https://smartspotservices.com/
Will the audit disrupt our daily operations?
The audit is a non-disruptive process.
Our team will organize interviews and gather information in such a way that your operations will not be affected.
Who will conduct the interviews during the audit process?
The interviews will be led by our team of experts with over 15 years of experience in offering technical support services to clients of all sizes and across multiple industries.
Who will be interviewed during the audit process?
Throughout the audit process, our team will interview members of your Support Department, direct managers overseeing the Support department, and any other employees within your organization who have interactions with the Support department. The precise list of interview stakeholders will be finalized during initial phase of the audit.
How much does the Marc Audit cost?
Pricing for the Marc Audit is tailored to the specific requirements of each company. Following our initial consultation, our team will carefully assess the provided information and provide you with a customised service quote.
How long does the Marc Audit process take?
The Marc Audit process typically spans up to 35 days. Please keep in mind that the timeline can be influenced by factors such as the availability of your team for interviews and the volume of information that needs to be processed to ensure the accuracy of the final report.
Rest assured, we aim to complete the audit within this timeframe, never exceeding 35 days.
It's free! Our team will reach out shortly!
Marc isn't just an audit; it's a transformational journey towards a more efficient, profitable, and customer-centric support department. Let us help you unlock your support department's full potential.
Marc is a Smartspot brand. All rights reserved. Copyright 2023.
sales@smartspot.ro
0725 213 155